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Engineering LibreTexts

5: Managing Quality

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Learning Objectives
  • Understand dimensions of design quality, process quality and service quality.
  • Describe the quality gurus that contributed to the modern field of quality.
  • Discuss the costs of quality.
  • Understand and Differentiate between TQM, ISO9001 and Six Sigma.
  • Describe the tools used in quality improvement projects


5: Managing Quality is shared under a CC BY-NC 4.0 license and was authored, remixed, and/or curated by LibreTexts.

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