8.4: PMP-Style Sample Questions
- Page ID
- 124733
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\(\newcommand{\avec}{\mathbf a}\) \(\newcommand{\bvec}{\mathbf b}\) \(\newcommand{\cvec}{\mathbf c}\) \(\newcommand{\dvec}{\mathbf d}\) \(\newcommand{\dtil}{\widetilde{\mathbf d}}\) \(\newcommand{\evec}{\mathbf e}\) \(\newcommand{\fvec}{\mathbf f}\) \(\newcommand{\nvec}{\mathbf n}\) \(\newcommand{\pvec}{\mathbf p}\) \(\newcommand{\qvec}{\mathbf q}\) \(\newcommand{\svec}{\mathbf s}\) \(\newcommand{\tvec}{\mathbf t}\) \(\newcommand{\uvec}{\mathbf u}\) \(\newcommand{\vvec}{\mathbf v}\) \(\newcommand{\wvec}{\mathbf w}\) \(\newcommand{\xvec}{\mathbf x}\) \(\newcommand{\yvec}{\mathbf y}\) \(\newcommand{\zvec}{\mathbf z}\) \(\newcommand{\rvec}{\mathbf r}\) \(\newcommand{\mvec}{\mathbf m}\) \(\newcommand{\zerovec}{\mathbf 0}\) \(\newcommand{\onevec}{\mathbf 1}\) \(\newcommand{\real}{\mathbb R}\) \(\newcommand{\twovec}[2]{\left[\begin{array}{r}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\ctwovec}[2]{\left[\begin{array}{c}#1 \\ #2 \end{array}\right]}\) \(\newcommand{\threevec}[3]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\cthreevec}[3]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \end{array}\right]}\) \(\newcommand{\fourvec}[4]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\cfourvec}[4]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \end{array}\right]}\) \(\newcommand{\fivevec}[5]{\left[\begin{array}{r}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\cfivevec}[5]{\left[\begin{array}{c}#1 \\ #2 \\ #3 \\ #4 \\ #5 \\ \end{array}\right]}\) \(\newcommand{\mattwo}[4]{\left[\begin{array}{rr}#1 \amp #2 \\ #3 \amp #4 \\ \end{array}\right]}\) \(\newcommand{\laspan}[1]{\text{Span}\{#1\}}\) \(\newcommand{\bcal}{\cal B}\) \(\newcommand{\ccal}{\cal C}\) \(\newcommand{\scal}{\cal S}\) \(\newcommand{\wcal}{\cal W}\) \(\newcommand{\ecal}{\cal E}\) \(\newcommand{\coords}[2]{\left\{#1\right\}_{#2}}\) \(\newcommand{\gray}[1]{\color{gray}{#1}}\) \(\newcommand{\lgray}[1]{\color{lightgray}{#1}}\) \(\newcommand{\rank}{\operatorname{rank}}\) \(\newcommand{\row}{\text{Row}}\) \(\newcommand{\col}{\text{Col}}\) \(\renewcommand{\row}{\text{Row}}\) \(\newcommand{\nul}{\text{Nul}}\) \(\newcommand{\var}{\text{Var}}\) \(\newcommand{\corr}{\text{corr}}\) \(\newcommand{\len}[1]{\left|#1\right|}\) \(\newcommand{\bbar}{\overline{\bvec}}\) \(\newcommand{\bhat}{\widehat{\bvec}}\) \(\newcommand{\bperp}{\bvec^\perp}\) \(\newcommand{\xhat}{\widehat{\xvec}}\) \(\newcommand{\vhat}{\widehat{\vvec}}\) \(\newcommand{\uhat}{\widehat{\uvec}}\) \(\newcommand{\what}{\widehat{\wvec}}\) \(\newcommand{\Sighat}{\widehat{\Sigma}}\) \(\newcommand{\lt}{<}\) \(\newcommand{\gt}{>}\) \(\newcommand{\amp}{&}\) \(\definecolor{fillinmathshade}{gray}{0.9}\)- Quality is best defined as:
- The highest grade available
- The degree to which deliverables fulfill requirements
- Zero defects in all deliverables
- Exceeding customer expectations in all areas
- The difference between quality and grade is:
- Quality is more important than grade
- Grade refers to technical rank while quality refers to conformance to requirements
- There is no difference; the terms are interchangeable
- Grade applies only to manufactured products
- Quality assurance is primarily focused on:
- Inspecting deliverables for defects
- Evaluating and improving processes to prevent defects
- Testing completed products
- Measuring customer satisfaction
- Which quality tool helps identify the few causes responsible for most problems?
- Histogram
- Scatter diagram
- Pareto chart
- Control chart
- Control charts are used to:
- Rank defect types by frequency
- Show the distribution of measurements
- Monitor process performance over time and identify special causes
- Explore potential causes of problems
- The cost of quality includes:
- A. Prevention and appraisal costs only
- B. Internal and external failure costs only
- C. Prevention, appraisal, and failure costs
- D. Only costs that can be directly measured
- Prevention costs include all EXCEPT:
- Quality training
- Design reviews
- Inspection and testing
- Process documentation
- The principle that quality should be “built in, not inspected in” means:
- Inspection is unnecessary
- Prevention is more effective than detection
- Quality control should be eliminated
- Customers should inspect deliverables themselves
- A cause-and-effect diagram is also known as:
- Pareto chart
- Fishbone or Ishikawa diagram
- Control chart
- Scatter diagram
- Verification differs from validation in that verification:
- Is performed by customers
- Confirms deliverables meet specifications
- Confirms deliverables satisfy user needs
- Occurs only at project completion
- External failure costs include:
- Rework and scrap
- Quality training
- Warranty claims and returns
- D. Inspection and testing
- Which approach emphasizes ongoing incremental improvement by everyone in the organization?
- Six Sigma
- Kaizen
- Lean
- DMAIC
- A project has low-grade deliverables that perfectly meet requirements. This represents:
- Poor quality
- Good quality
- Both poor quality and poor grade
- An impossible situation
- Quality audits are primarily a tool for:
- Quality control
- Quality assurance
- Customer acceptance
- Defect correction
- When a process is “in control,” a control chart shows:
- No defects
- Points within control limits with no patterns indicating special causes
- Continuously improving performance
- Performance exceeding specifications
Answer Key: 1-B, 2-B, 3-B, 4-C, 5-C, 6-C, 7-C, 8-B, 9-B, 10-B, 11-C, 12-B, 13-B, 14-B, 15-B