7.1: Does IT Matter?
- Page ID
- 84156
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Learning Objectives
Upon successful completion of this chapter, you will be able to:
- define the productivity paradox and explain the current thinking on this topic;
- evaluate Carr’s argument in “Does IT Matter?”;
- describe the components of competitive advantage; and
- describe information systems that can provide businesses with competitive advantage.
Introduction
For over fifty years, computing technology has been a part of business. Organizations have spent trillions of dollars on information technologies. But has all this investment in IT made a difference? Have there been increases in productivity? Are companies that invest in IT more competitive? This chapter looks at the value IT can bring to an organization and attempts to answer these questions. Two important works in the past two decades have attempted to address this issue.